Lecture 4.1: Basic Troubleshooting Techniques
Common Hardware Issues and Solutions
- No Power
- Symptoms: Computer doesn’t turn on, no lights or sounds.
- Solutions:
- Check power supply connections and outlet.
- Test with a different power cord or outlet.
- Ensure the power switch on the PSU (Power Supply Unit) is on.
- Replace the power supply if necessary.
- No Display
- Symptoms: Computer turns on, but no display on the monitor.
- Solutions:
- Verify that the monitor is powered on and properly connected.
- Check the connection between the monitor and the computer.
- Test with a different monitor or cable.
- Ensure the graphics card is seated correctly.
- Reset the BIOS by removing and reinserting the CMOS battery.
- Overheating
- Symptoms: Computer shuts down unexpectedly, high fan noise, performance drops.
- Solutions:
- Clean dust from inside the computer, especially from fans and heat sinks.
- Ensure proper ventilation and airflow.
- Apply new thermal paste to the CPU and GPU.
- Check if fans are working properly; replace if necessary.
- Peripheral Issues
- Symptoms: Keyboard, mouse, or other peripherals not working.
- Solutions:
- Verify connections and test on different USB ports.
- Update or reinstall drivers.
- Test the peripherals on another computer to rule out hardware failure.
- Boot Errors
- Symptoms: Error messages during startup, system fails to load OS.
- Solutions:
- Use BIOS/UEFI to check if the correct boot device is selected.
- Run diagnostic tools to check for hard drive or SSD errors.
- Reinstall the operating system if necessary.
- Use recovery tools to repair the bootloader.
Diagnostic Tools and Software
- BIOS/UEFI: Built-in firmware interface that provides hardware diagnostics and settings.
- Access by pressing keys like F2, F10, or DEL during startup.
- Check hardware status, set boot priorities, and update firmware.
- System Monitoring Tools:
- HWMonitor: Monitors CPU, GPU, and system temperatures, voltages, and fan speeds.
- Core Temp: Monitors CPU temperature and usage.
- GPU-Z: Provides detailed information about the GPU and its performance.
- Memory Testing Tools:
- MemTest86: Checks RAM for errors.
- Windows Memory Diagnostic: Built-in tool for testing RAM.
- Storage Diagnostic Tools:
- CrystalDiskInfo: Monitors health status of HDDs and SSDs.
- CHKDSK: Built-in Windows tool to check and repair disk errors.
- Driver Management Tools:
- Device Manager: Built-in Windows tool to manage and update drivers.
Driver Booster: Third-party software to update and fix driver issues.